This Privacy Policy explains what personal data pharcade collects, how we use it, who we share it with, and what rights you have as a Filipino player. We are committed to keeping your information safe and handling it with transparency at every step.
When you register for a pharcade account, we collect personal information including your full name, date of birth, email address, and Philippine mobile number in order to create and secure your account. During the verification process, you may be asked to submit a government-issued Philippine ID such as a PhilSys card, passport, or driver's licence so we can confirm your identity and age eligibility. We also collect transaction data each time you make a deposit or withdrawal, including the payment channel used, the amount transacted, and the date and time of each transaction. As you use the platform, we automatically gather technical information such as your device type, operating system, browser version, IP address, and session activity to help us maintain platform performance and detect unusual access patterns. All information is collected only for specific, legitimate purposes and is not retained beyond the period necessary for those purposes.
The personal data we collect is used primarily to operate and maintain your pharcade account, process deposits and withdrawals in Philippine pesos, and ensure that every transaction is matched to the correct verified player. We use identity and age verification data to comply with responsible gaming obligations and to prevent underage access to the platform, in line with applicable Philippine regulations. Technical and session data helps us monitor platform stability, investigate reported issues, and improve the overall mobile experience for Filipino players. Where you have opted in to receive communications, we may use your email address or mobile number to send you account updates, security alerts, or information about features and promotions available on the platform. We do not use your personal data to make automated decisions that produce legal or similarly significant effects without providing you an opportunity to request human review.
pharcade does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We share your data only with service providers who are strictly necessary for platform operations — these include payment processors that handle GCash and Maya transactions, identity verification partners who confirm your government-issued Philippine ID, and infrastructure providers who host platform data in secure facilities. Each third-party partner is bound by a data processing agreement that limits how they may use your information and requires them to apply security standards consistent with our own. In circumstances where we are required by Philippine law, court order, or regulatory authority to disclose personal information, we will comply with that obligation and, where legally permitted, will notify you of the disclosure. No personal data is transferred outside of our controlled partner network without your knowledge or without appropriate safeguards in place.
We apply industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction at every stage of processing. All data transmitted between your device and the pharcade platform is encrypted in transit using current secure protocols, and data stored on our servers is protected by access controls that limit who within our organisation can view sensitive records. Account access is protected by password authentication, and we strongly recommend that Filipino players enable any available additional verification options to further secure their account. In the event of a data security incident that is likely to affect your rights or interests, pharcade will notify you and, where required, the relevant Philippine data protection authority within the timeframe prescribed by applicable regulations. Our security practices are reviewed periodically to ensure they remain effective against evolving threats relevant to mobile entertainment platforms operating in the Philippines.
As a Filipino player on the pharcade platform, you have the right to request access to the personal data we hold about you and to receive a copy of that information in a readable format. You may also request that we correct any inaccurate or incomplete personal data associated with your account, and we will act on such requests promptly after verifying your identity. Where data is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no overriding legal basis applies, you may request erasure of your personal information. You have the right to object to processing carried out for legitimate interests and to request that we restrict processing while a complaint or correction request is being resolved. To exercise any of these rights, contact our support team at [email protected] with your full name, registered email address, and a description of your request; we will respond within the timeframe required under applicable Philippine data privacy law.
pharcade retains your personal information for as long as your account remains active and for a reasonable period thereafter to fulfil legal, regulatory, and dispute-resolution obligations applicable to online entertainment platforms operating in the Philippines. Transaction records and identity verification documents are retained for the minimum period required by applicable Philippine financial and anti-money laundering regulations, after which they are securely deleted or anonymised. If you request account closure, we will begin the retention countdown from the date your account is formally closed, and will delete or anonymise your data at the earliest point permitted by law. Technical logs and aggregated usage data that cannot be used to identify you personally may be retained for longer periods for platform performance and security analysis. We do not retain personal data that is no longer necessary for any of the purposes described in this Privacy Policy.
pharcade may update this Privacy Policy from time to time to reflect changes in platform features, applicable Philippine data privacy regulations, or the way we operate our services. When material changes are made, we will notify registered players by email at least seven days before the updated policy takes effect, so you have an opportunity to review the changes before they apply to your account. The date at the top of this page will always reflect when the policy was last revised, making it easy to check whether an update has occurred since you last read it. Continued use of the pharcade platform after the effective date of any revision constitutes your acknowledgement of the updated Privacy Policy. If you have questions about any change or how it affects your data, you are welcome to contact us at [email protected] before the effective date and our team will be happy to explain.
Quick answers to what Filipino players ask most about how their data is handled on pharcade.
No. pharcade does not sell, rent, or trade your personal information to advertisers or any other third party for commercial purposes. Your data is shared only with service providers directly involved in operating your account — such as payment processors for GCash and Maya transactions and identity verification partners — and each of these partners is contractually required to protect your information. We rely on your trust to operate the platform, and maintaining the confidentiality of your personal data is a core commitment we take seriously for every Filipino player on the platform.
You can request a copy of your personal data at any time by emailing [email protected] with your full name, registered email address, and a description of what information you would like to receive. We will verify your identity before releasing any data to ensure it is only provided to the account holder. Responses to data access requests are typically provided within the timeframe required by applicable Philippine data privacy regulations. If you believe any information we hold is inaccurate, please include that detail in your request and we will review and correct the record as needed.
When your pharcade account is formally closed, we begin the data retention period required by applicable Philippine financial and regulatory obligations — this typically covers transaction records and identity verification documents that must be kept for a legally specified minimum period. Once that retention period expires, your personal data is securely deleted or anonymised so it can no longer be linked back to you. During the retention period, your data is not used for any active marketing or platform purposes. If you want to confirm the specific retention timeline that applies to your account, contact [email protected] and our team will provide a clear explanation.
Yes. If you no longer wish to receive promotional emails or SMS notifications from pharcade, you can update your communication preferences directly in your account settings or contact [email protected] to request removal from promotional lists. Opting out of promotional messages does not affect transactional communications such as deposit confirmations, withdrawal updates, or security alerts — these are sent as part of account operations and cannot be disabled while your account remains active. Your opt-out request will be processed promptly and you should stop receiving promotional messages within a reasonable timeframe following confirmation.
If you have any concerns about how your personal data is handled on pharcade, or if you want to exercise any of your rights under this Privacy Policy, reach out to our support team at [email protected]. You can also visit the FAQ page for quick answers to common account and platform questions, or review the Terms and Conditions which form part of the overall agreement governing your use of the platform.